January 4, 2024 - Notice (Updated 2024-02-26)

Temporary Site Pause

Important Update from The Poster Database

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We hope you had an amazing holiday and New Year celebration! We can't wait to dive into the exciting things planned for the upcoming year!! However, we do have an update regarding current impacts to our operations.

Recent Changes

Unfortunately, our current payment provider has chosen to cease operations with us without prior notice, and the reasoning behind their decision remains unclear. Despite our best efforts to appeal this decision, we've been met with limited options and no opportunity for resolution. Due to these unforeseen circumstances, we're left with no choice but to temporarily pause the site until we can transition to a new payment provider. This decision was not made lightly, and we deeply apologize for the impact this will have on your experience as a user of TPDb.

What This Means

  • The site will be temporarily inaccessible during this transition period.
  • This is not a permanent closure but a necessary step to resolve the current situation.
  • Rest assured, all user data remains secure, and this pause is unrelated to any security concerns.
  • Your posters and user accounts are secure and will remain intact during the pause. Once we're operational again, you'll seamlessly pick up where you left off!

Our Commitment

  • We're actively exploring alternative opportunities to resume normal operations.
  • All subscriptions and boosts will be recorded and reinstated once the site is operational again.
  • For users subscribed via PayPal, we will work on pausing subscription payments until we're fully operational. This is a top priority for us as we do not want you paying for a site you are unable to use.

Timeline

We don't have an exact timeline for the transition, as we are somewhat dependent on how quickly we can adopt and transition to a new payment provider. However, rest assured that expediting this process is our top priority. We're committed to keeping you updated as we make progress. Your support means the world to us, and we deeply appreciate your understanding and patience during this unexpected turn of events.

Thank You

Thank you for being part of our journey and sticking by our side! Your unwavering support motivates us to overcome obstacles and continue providing you with the best experience possible! This year holds exciting things for us, and we can't wait to share them with you!

Transparent Updates

We're committed to keeping you in the loop throughout this process. Any updates will be shared on this page. For more immediate developments and to join the conversation, feel free to hop onto our Discord Server. If you have any specific questions or concerns about your subscription, or even in general, feel free to reach out to the team on Discord or via our support email and we'd be more than happy to chat!

Thank you once again for your unwavering support. We understand that this temporary pause may cause inconveniences, and for that, we sincerely apologize. We deeply appreciate your understanding as we navigate through this unexpected challenge. Your support means the world to us, and we can't wait to get back to providing you with an even better experience soon. Stay tuned for updates, and thank you for being a vital part of our community!

Yours Truly,

The Poster Database Team

Stay Connected

Stay connected during our brief pause! Follow us on social media for updates and join our Discord for real-time discussions. We appreciate your support!

Email Us

Updates

  • Quick Status Update

    As we near the final stages of returning to normal operations, we've encountered and addressed several issues that have caused a delay.

    Checkpoint

    • Some user interactions and pages were encountering errors, impacting the user experience in certain areas of the site
    • We've identified and addressed an issue with one of our providers, which was affecting user interactions across the site
    • During testing, we've resolved bugs related to uploading and editing sets and posters, as well as issues with certain pages
    • Proactive measures were taken to mitigate a potential security risk during development, ensuring platform safety. It's important to note that this risk was confined to our development environment, and there's been no compromise to user data or security.

    Our revised timeline aims to resolve the remaining bugs today, with the goal of resuming operations by tomorrow, barring any major issues.

    We apologize for the extended inconvenience and late reply and appreciate your patience as we work diligently to resolve these issues swiftly. Thank you for your continued support and we're eager to be back soon! 🙂

  • Quick Status Update

    Everything is right on track with our transition, and we're still on schedule to resume operations later this week! Your patience and support have been incredible throughout this process, and we can't wait to have the site back up and running for you all very soon! 🎊

    Stay tuned for further updates, and as always, thank you for your continued support! 😁

  • Site Return ETA

    We've started working on transitioning to the new provider, and we estimate it will take approximately one to two weeks for the site to be fully operational again. To accommodate any potential delays, we've factored in some extra time beyond the original estimate. Rest assured, any changes affecting the ETA will be communicated ASAP, and if we're back sooner, you'll be the first to know! 😜

    Factors That May Affect the Timeline

    • Data migration - Migration efforts are underway, which may slightly impact our timelines as we ensure a seamless transfer of all necessary data to the new provider.
    • Integration with our new provider - We're excited to leverage some of the fantastic benefits offered by our new provider, which may influence the timeline as we work to integrate these exciting features into the site.
    • Payment-related matters - We're ensuring all payment systems are thoroughly tested and integrated with our new provider to prioritize accuracy and reliability. This underscores our commitment to handling payments with care and ensuring a seamless experience for our community.
    • Time constraints - While we're pushing for a swift return, unforeseen personal commitments may influence the timeline.

    Your continued support and patience mean the world to us! We can't wait to be back soon! 🎉

  • Status Update

    We want to express our sincere appreciation to our incredible community for your unwavering support and patience during this transitional phase. Currently, we're diligently reviewing any last-minute changes needed for the site to ensure a seamless integration with our new provider. Expect another update with a more precise ETA in the next day or two as we compile all necessary information.

    Behind the scenes, exciting updates have been made to improve overall site performance and search functionalities! We can't wait for you to experience these enhancements once the site is back up! 🤩 On the payment side of things, we're prioritizing the safety of your payments and are committed to making required changes with caution. Rushing could potentially lead to financial issues, and that's the last thing we want. We're proceeding thoughtfully to ensure a smooth transition without any disruptions to your financial experience.

    Seamlessly transitioning everyone's subscription to our new provider is currently in progress and will be ready for when the site returns! Excitement is building, and we can't wait to see the site up and running again soon!

    Our deep appreciation goes out to each of you for your patience, support, and valuable discussions during this brief pause. Your insights are invaluable, and we're excited about the improvements we're working on for the future! Stay tuned for further updates! 🚀✨

  • Status Update

    Thank you for your continued support and patience! We're currently in the process of finalizing plans with a new payment provider, and we're bound by their timeline. Once all the details are in place, we'll be able to share a more precise estimate on when the site will be up and running again! Your patience means the world to us, and we can't thank each and every one of you enough!

  • Site Pause Explanation

    As we've received multiple inquiries about the reasons behind the site pause, we would like to provide a brief explanation for the temporary disruption.

    Temporarily pausing the site is a strategic move to address various challenges and ensure the overall health and sustainability of our platform. Here's a breakdown of the key reasons:

    • Reducing Financial Strain - Continuing regular site activities could have resulted in additional financial strain. Temporarily pausing the site allows us to reduce our operational footprint and manage expenses more effectively during this transitional period.
    • Resource Reallocation - By putting a pause on regular operations, we can focus exclusively on the seamless transition to a new payment provider.
    • Preventing Issues - Pausing the site helps prevent potential issues associated with the sudden disruption in our relationship with the previous payment provider. As we began to notice issues experienced by users, temporarily halting operations allowed for a pause in user disruption during this time.
    • Long-Term Sustainability - Our decision to temporarily pause the site not only reduces immediate financial strain but also contributes to the long-term sustainability of the platform. This strategic move enables us to make informed decisions, strategize for the future, and implement improvements during this time.
    • User Experience Prioritization - Temporarily pausing the site allows us to manage the transition in a way that minimizes disruptions to our users, providing a more stable and reliable platform in the long run.
  • PayPal Subscriptions & Snapshots

    PayPal subscriptions are now on hold. We've taken a snapshot of all subscriptions and boosts to ensure you don't lose your status or unused boosts.